Our Business Model
We believe in a slower and lower impact fashion cycle. We produce in small quantities and only release one new style at a time.
Shipping & Tracking
We offer complementary shipping and returns anywhere in the continental United States. After you place an order, you will receive an email with your order tracking information.
We do not currently ship outside of the United States
If you have any questions about the status of your order, you can reach us at email@example.com.
If you subscribe to our newsletter, you will be the first to know when new styles become available. We produce in very small quantities so we encourage you to pre-order.
At the time of your pre-order we will charge your credit card and notify you of the expected shipment date. We work with small, family-run factories, so our projected shipping dates can sometimes change.
If you have any questions about pre-orders, please contact us at firstname.lastname@example.org.
Sizing & Fit
As a critical part of our design process, we work with a number of ‘fit models’ who wear our shoes prior to production and provide detailed feedback. They help us refine our craftsmanship to achieve the most comfortable fit for each style. We also ensure that each shoe fits true to size. We follow industry standard sizing and we encourage you to visit our size guide available here.
If you would like assistance with sizing, please email us at email@example.com.
We want our customers to love our shoes. We provide complimentary return shipping and full refunds for returns that meet our policy.
We suggest you first try on your shoes in your home on a clean carpeted surface to avoid any unnecessary scuffing or wear. All returned shoes must be in perfect condition with all original undamaged packaging included and your return must be requested through our Return Portal within 14 days of the delivery date. Returns that do not meet our policy will not be accepted and will be returned to you.
If you would like to make a return, please follow the instructions on our Return Portal.
You can reach us at firstname.lastname@example.org with any other questions.