Shipping

We offer complimentary shipping and returns via UPS anywhere in the continental United States. After you place an order, you will receive an email with your order tracking information. 

You should expect to recieve your order within 3-5 Business Days of placing your order.

Lost or Stolen Packages

It is the customer's responsibility to receive the delivery. Once the shipment is delivered, neither UPS nor Yuni Buffa takes responsibility for lost or stolen packages. Our UPS delivery doesn't require a signature. 

If you are afraid of stolen or lost packages at your destination, please ship your order to your nearest UPS Access Point lockers. 

Returns

We want our customers to love our shoes. We provide complimentary exchanges for a new size. For returns, a $25 restocking fee will be charged per pair and deducted from your refund.

We suggest you first try on your shoes in your home on a clean carpeted surface to avoid any unnecessary scuffing or wear.  All returned shoes must be in perfect condition with all original undamaged packaging included and your return must be requested through our Return Portal within 14 days of the delivery date. Returns that do not meet our policy will not be accepted and will be returned to you at your expense.

If you would like to make a return, please follow the instructions on our Return Portal.